You can create your account by clicking on “Sign up” in the top right corner of the website. You just need to fill in your basic details and your company information. Once you submit the form, you will receive a confirmation email to activate your account.

If you have forgotten your password, click on “Forgotten your password?” on the login screen. Enter your email and you will receive a link to securely create a new one.

Your customer number appears on your invoices and quotations. If you can't find it, you can contact our team and we'll provide it quickly.

Yes. A single company can have several associated users, which allows different people from the same lab or department to place orders from the same company account.

From your customer area you can manage the permissions of the users associated with your company, assigning roles according to your team's needs.

Yes, you can update your details from the “My details” section. If you need to change sensitive information, our team can help you.

Once you log in, you will automatically see the prices corresponding to your personalised pricing, if applicable.

You can download your invoices in PDF format from the “My orders” or “Billing” section within your customer area.

If you detect any issue with an order, product or invoice, you can contact us through the contact form or by email, providing as much detail as possible so we can help you as soon as possible.

Log in, browse the catalogue and add products to your basket. When you have everything ready, go to your basket and follow the steps to confirm your order. It's a quick and intuitive process.

Yes, you can save products to your favourites list to easily access them in future purchases. You can do this by clicking the icon next to the product.

You can check the status of your order from your customer area, in the “My orders” section. If you have any further questions, our team can help you.

From your order history, you can select a previous order and add its products back to your basket in a single click.

If the order has not yet been processed, changes are possible. We recommend contacting us as soon as possible to check. Once the order has entered preparation or shipping, it can no longer be modified.

It will depend on the permissions assigned to your user. If you have administrator permissions, you will be able to view orders placed by other users in your company.

Delivery times depend on the product and its availability. This information is shown during the purchase process or can be checked with our sales team.

If you can't find a product, contact us through this form or by calling +34 900 900 942, and we'll put you in touch with our specialists. We may have it available to order or be able to offer you an equivalent alternative.

To arrange a return, get in touch with our team, stating your order number and the reason. We'll let you know the steps to follow depending on the type of product.

There are different types of discounts, and the coloured labels are used to identify the type of discount applied to each product. The green label indicates personalised prices visible only when logged in; the red label identifies one-off promotions; and the yellow label corresponds to the web rate, a small automatic discount for buying online. To find out all the details, and how to take advantage of these discounts, you can visit our dedicated page.

Enter the discount code in the relevant field in your basket before completing your order. The discount will be applied automatically if the code is valid.